Committed to protecting your safety
Please take some time to get to know about our practices. This Privacy Notice is meant to help you understand how we collect and use the personal information you provide on our website, www.suya.moe, and through bots on affiliated platforms.
This Notice Explains:
• What information we collect and why we collect them.
• How we use and store the information we collect.
• How we share the information we collect.
• The choices offered to protect your privacy and rights, and how to access and update your information.
• How to contact us if you have any questions or concerns.
Please Read the Entire Policy
We collect certain information about you to provide you with the Service or the support you request. The type of information we collect will vary depending on how you access and use the Service. Additionally, you can choose to voluntarily provide information to us.
Information you provide to us to use the Service
We collect the information you provide when you explicitly invoke commands and services on the Bot, communicate with us, upload content, or otherwise use the Services.
Automatic Content Moderation (automatic image content filtering of images sent in chat) collects the images you post as well as data from the messages you send in order to make a judgement on whether the image should be filtered.
We collect information explicitly called to invoke bot responses through chat "Messages", "Reactions", or other interactions on various platforms.
Users who engage in financial transactions with Suyamiko, for example, to become a patron, are asked to provide additional information in order to complete the transaction, through 3rd party payment software such as PayPal, and Patreon.
Information you provide to enhance your experience
You can choose to provide us with additional information in order to obtain a better user experience when using the Service. This additional information will be processed with your consent and/or to provide you with services you request (i.e. through online logins). This information might include crowd-sourced error reporting, suggestions for improvements, referrals, or any other actions on the Service. Consent not done through electronic logins should be given in writing via contact through means such as the support server.
Information we get automatically when you use Suyamiko
We automatically collect information about you and how you use the Service, including when you visit the website or invoke any commands.
This information includes your public information on differing platforms, including (the following if applicable) but not limited to your user ID, messages or posts sent by you, and information obtained by directing interacting with you (including platform-specific features such as role management or notifications), other message metadata, or voice metadata.
This information also includes log information (certain information about your activity).
Information we collect from other sources
We also collect some information from other sources and combine that with information from you. We do not control, supervise, or respond to how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
We may receive information about you from other users. For example, if another user chooses to refer the Bot or Website to a friend or acquaintance, we may ask that user for their friend's information and public information on applicable platforms.
We may also receive information about you from other sources, including our partners, service providers, or other third parties.
Information from Children
Suyamiko is intended for use by children at least 13 years of age. If a child requests access to our website or other services, they will be assumed to be at least 13 years of age. Conflicts involving any failure to meet any separate minimum age requirement maintained by any platform our services run on should be brought to said applicable platforms.
We recognise the importance of maintaining the privacy of children. We are committed to complying with all applicable laws and regulations regarding children, including the Children's Online Privacy Protection Act ("CORPA"), 15 USC § 6501, et seq. Except in limited circumstances allowed by CORPA, we do not and will not knowingly request, collect, store, maintain, or share any personally identifiable information of children under the age of 13, without first obtaining the consent of a legal guardian. In those limited instances, we will only collect reasonably necessary information, and we will not share with third parties any personally identifiable information of a child under the age of 13 without the explicit consent of a legal guardian, or as permitted by CORPA or other applicable law. You may revoke your consent and request the removal of your child's information at any time. If you are the legal guardian of a child under the age of 13 and discover that your child has submitted their personally identifiable information without securing your consent, we will use commercially resonable efforts to remove this information. If at any point you wish to review, amend, or request removal of your child's information, please contact us in the support server and provide the name and account information to identify your child's account on specific platforms.
We collect information about you when you use the Service for a variety of reasons in order to support Suyamiko and to enable our development team to continue to create safe and satisfying experiences for our users. The information you present us is stored in various ways.
Information we obtain from explicit use, such as invocation of commands, is stored in short-term storage in the form of memory (RAM).
The information residing in RAM is cleared every process restart and cannot be accessed from the outside world except through a direct, authenticated connection to the host servers (secure).
Other information, such as logs are stored in the form of text files.
Log files cannot be accessed from the outside world except through a direct, authenticated connection to the host servers (secure).
Information designed to be customisable, such as Command "prefixes," are stored in Databases.
Database files cannot be accessed from the outside world unless a direct connection is made to certain ports on our host servers.
Any sensitive data to authenticate users to our services through platforms our services run on, are anonymized with a secure process with industry standard technology to safeguard your data from unauthorized use and disclosure, and to prohibit possible security breaches.
Unfortunately, no website, computer system, or online communication is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your use of our Services is at your own risk.
Unless otherwise specified, whenever you make a purchase, your financial and other transaction-related information will only be used to process your transaction and will not be stored on our servers or used for marketing purposes.
Data will be maintained, processed and stored in the United States of America, Canada, or France, or other jurisdictions, as necessary, for proper delivery of the services or as required by law.
Your Rights and Requesting Deletion of Information
Upon written request, we will provide you with information about whether we hold any of your personal information.
Data Deletion Procedures
You may access, correct, or request deletion of your personal information by contacting Kazuko#0180 or William Zhou#0001 via the support server. We will respond to your request within a timeframe imposed by local laws or a reasonable timeframe.
When you delete or update your account or information, we first aim to immediately remove any previously viewable data from view. We then begin the process of securely and safely deleting your personal information from our systems.
Please note that after completing this process and removal of the Bot from your server(s) (if applicable), all data related to you and your user will be removed permanently and we will not be able to restore or retrieve your data in the future. We design our systems to protect information from accidental or malicious destruction, so to ensure a safe and thorough removal process, we may not immediately delete residual copies from our active servers and may not remove some information from our backup systems. In addition, things like routine maintenance, unexpected outages, bugs, or failures in our protocols may cause delays in our standard processes and timeframes, however we maintain systems designed to detect and remediate such issues.
European General Data Protection Regulation ("GDPR")
If you are located in countries that fall under the scope of the GDPR, data protection laws give you rights with respect to your personal data, subject to exemptions provided by law. These rights include:
• The right to request access to your personal data
• The right to request correction or deletion of your personal data
• The right to object to the use and processing of your personal data
• The right to request that we limit the use and processing of your personal data
• The right to request portability of your personal data
• The right to make a complaint to a governmental supervisory authority
We strive to provide our users with all these rights. Please contact us in the support server with any questions, suggestions, or concerns
Notification of Changes
California Civil Code § 1798.83 permits users who are California residents who have provided us with "personal information" as defined in § 1798.83 to request certain information about the disclosure of that information to third parties for their direct marketing purposes.
If you are a California resident with questions regarding this, or how we review and process any request from you to amend your personal information, please contact us in our support server.
Questions or Suggestions? Join the “Support Server”
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